Frequently Asked Questions

1. How can I place an order?

Simply browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details and complete your order.

2. How long will my order take to arrive?

Orders are generally delivered within 3–7 business days after dispatch. Delivery time may vary depending on your location and other circumstances.

3. How can I track my order?

Once your order has been shipped, you will receive tracking details, where available. You can use these details to track your package.

4. Can I cancel my order?

Orders can generally be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

5. Can I return a product?

Yes, eligible products can be returned within 7 days of delivery, provided they are unused, unworn, undamaged, and have their original tags and packaging intact.

6. How do I request a return?

Contact our customer support team with your order number and product details within the applicable return period. Our team will guide you through the return process.

7. When will I receive my refund?

Once the returned product is received and inspected, approved refunds will be processed through the original payment method. The time taken for the refund to reflect may vary depending on your bank or payment provider.

8. What if I receive a damaged or wrong product?

Please contact us as soon as possible after delivery and share your order details along with clear photographs of the product and packaging. We will review the issue and assist you with the appropriate resolution.

9. Can I exchange a product for a different size?

Eligible products may be exchanged for another size or available variant, subject to availability. Please contact our support team within the applicable return period.

10. Are all products eligible for return?

No. Products that have been worn, washed, altered, damaged, or returned without their original tags and packaging may not be eligible. Certain products may also be non-returnable for hygiene reasons.

11. What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may vary depending on your location and payment provider.

12. How can I contact The Wardrobe?

For any questions regarding orders, shipping, returns, or products, you can contact our customer support team through the contact details provided on our website.

The Wardrobe — Your Style, Your Way.